How can we help?
Have a question about a home decor piece, an order, or a return? Email [email protected]. If you have already ordered, include your order number so we can find the details faster.
Customer service hours
9:00 AM–5:00 PM, Los Angeles time (Pacific Time). Our hours follow local daylight saving time. Messages received outside these hours are handled when customer service is available.
Before you send a return
Contact us within 30 days after delivery. We review return and refund requests within 2 days after receiving the information needed. Our team will email the current overseas return address and packing instructions for your order. Please wait for that address before shipping your item.
Buyers pay return shipping for a change of mind. We cover return shipping for products with quality issues. Once the returned item has been received and the refund approved, we process the refund within 5 days to your original payment method.
Shipping questions
We ship within the United States with free standard shipping. Order preparation takes 0–1 day and estimated transit is 3–4 days after dispatch. For a missing shipment or a tracking question, send us your order number and a short description of what happened.
Talk to us
Email [email protected]. Customer service hours: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time observed).
KIVVELYN is operated by Chengdu Jinhongte Trading Co., Ltd. Legal representative: Zhuo Li.
Registered and operating address: Room 1802, 8th Floor, Unit 1, Building 7, No. 6 Jinfeng Road, Jinniu District, Chengdu, Sichuan 610081, China.
This is our business address. For a return, email us first so our team can provide the current overseas return address for your order.