Last updated: November 7, 2026
This page explains how KIVVELYN handles information when you browse our store, buy something, or get in touch. If anything is unclear, send us an email and we will help.
What we collect
When you place an order, we receive the details needed to fulfill it, such as your name, email, billing and shipping address, products ordered, and payment status. Payment providers handle payment credentials under their own privacy terms. Please do not send card details by email.
We also receive information you share in support messages. Our website may record technical details such as IP address, browser, device, pages visited, and cookie identifiers to keep the store working and understand technical problems.
How we use it
We use this information to process payments and orders, arrange delivery, answer questions, manage returns and refunds, prevent fraud, maintain the website, and meet recordkeeping obligations. Order and service emails are part of fulfilling your purchase. Promotional messages, if offered, are optional and you can unsubscribe.
Who receives information
We share information as needed with providers that help run the store, including hosting, payment, shipping, and customer support services. We may also disclose records when required by law or to protect legitimate rights and security. We do not publish customer information.
Cookies and your choices
Cookies help remember your cart, sign-in, and preferences. You can manage them in your browser; blocking essential cookies may affect checkout or account features. If optional analytics or advertising tools are used, their choices and notices will apply.
Keeping information
We keep records for as long as needed to fulfill orders, resolve issues, and meet applicable legal requirements. Reasonable safeguards help protect them, but no internet service can guarantee absolute security. Our operator is in China and service providers may process information in other countries.
Your privacy requests
Email us to ask about access, correction, deletion, or other rights available under applicable law. We may need to verify your identity before acting. Some transaction records must be retained where required by law. Our store is intended for adults and we do not knowingly collect information from children under 13.
Other sites and updates
External links and embedded services have their own privacy practices. We may update this page when our practices change; the date above shows the latest revision.
Talk to us
Email [email protected]. Customer service hours: 9:00 AM–5:00 PM, Los Angeles time (Pacific Time, with daylight saving time observed).
KIVVELYN is operated by Chengdu Jinhongte Trading Co., Ltd. Legal representative: Zhuo Li.
Registered and operating address: Room 1802, 8th Floor, Unit 1, Building 7, No. 6 Jinfeng Road, Jinniu District, Chengdu, Sichuan 610081, China.
This is our business address. For a return, email us first so our team can provide the current overseas return address for your order.